Documentation

Release Notes for February 2025

🔥 Introducing Conversations

This month, we’re rolling out Conversations—a central hub for all your chats, making real-time customer interactions smoother than ever. Plus, we’ve made key fixes and improvements to keep Quidget running seamlessly. 💬✨

What’s Inside?

  1. 📌 All chats in one place — Manage every conversation from a single dashboard.
  2. ⚡ Real-time customer responses – Respond in real time to keep customers engaged.
  3. 🗂️ Organized inbox — Sort conversations by type for better visibility.
  4. ✨ Close or Delete Chats – Keep your inbox clean and structured.
  5. 🔎 Chat Details & Customer Info – Get quick insights for better support.

🛠️ If your bot doesn't yet support agent replies, follow these steps:

You may not have support for Agent responses if your bot wasn't created from an AI Agent (Powered by OpenAI) template.

  1. Go to the Flow Page
  2. Choose at which step you want to redirect the user to the agent
  3. Integrate the Agent Action
    - Add a node with the Agent action.
    - Connect it to the previous nodes in the failed flow.
  4. Customize notifications for agent handoff
  5. Test your setup to ensure a smooth AI-to-human transition

🔧 Improvements:

✅ No More Duplicate Messages – Say goodbye to cluttered chat history.
✅ Empty Chats Won’t Affect Your Stats – Keep your analytics accurate.
✅ Clean Chat Start – Old messages won’t appear when starting a new chat.
✅ Appearance Settings Stability – Changes no longer reset AI & automation settings.
✅ Onboarding Fix – New bots now correctly transition to step 2.
✅ Search Fixes – Finding nodes and training items is now smoother.
✅ Flow Navigation Fix – No more “Not Found” errors when switching to the Flow page.

đź’ˇ Why This Matters

With Conversations, you gain more control over customer interactions, ensuring that conversations are efficiently managed, properly categorized, and escalated when necessary. 🎯

We’re excited to see how you use these new features—stay tuned for more updates coming soon! 🚀

Ready to explore these updates? 🎯 Log in to your Quidget dashboard and start optimizing your AI chatbot today!