Using the "Send To" action
Send To action allows you to send notifications to your selected customers or channels.
Steps:
- Click the "Send To" action.
- Select the "Run" option (before or after).
- Select the "Filters" (ANY, QUERY, CHANNEL).
- Enter the value that you want to send the message to.
- Click the "Save" button.
Functions available in “Send to” action:
| Function | Description |
|---|---|
| RUN | The conditions for launching the “Send To” action. If you select "Before", the “Send To” action will run without waiting for a response from the user. If you select “After”, the “Send To” action will run after the user responds. |
| TO INPUT FIELD (ANY ONLY) | If you have the filter "ANY" selected, then in this field you will be able to enter or select from existing users of your Bot. |
| SEND INCOMING MESSAGE | Allows you to choose whether to send push notifications to the user. |
| MESSAGE | Enter your message. You can use variables, CONTEXT, insert attachments and add buttons. |
Filters allows you to choose exactly who to send the message to:
| Filter | Description |
|---|---|
| ANY | Choose any users of your bot from the drop-down list, or by searching for the ones you want. |
| QUERY | Enter the users you need in JSON |
| CHANNEL | Choose which channel to send the message to (only available in Slack). |