📢 Quidget Release
We’ve rolled out a bunch of useful updates to Quidget Live Chat — all based on what you’ve told us you need. From cleaner design to smoother agent handoffs, here’s what’s changed and why it matters.
New Features
🏷 New in Your Dashboard: Unanswered Questions
There’s now a section showing questions your AI didn’t handle
Why it matters: Spot trends, update your bot’s knowledge, and avoid repeated confusion.
🎤 Voice-to-Text: Say It Instead Visitors can now use the new mic button to speak instead of type
Why this is helpful: Great for users on the go, or anyone who finds talking easier than typing.
🌍 Instant Chat Translation
- Agents can translate the entire conversation into their own language
- The current language is always visible at the top of the chat
- Switch languages with a dropdown or use the quick-access list
- See original and translated messages side-by-side
Why this is helpful: You can talk to anyone, no matter where they’re from — without switching tools or slowing down.
💳 Billing Now Runs Through Stripe We’ve switched from Lemonsqueezy to Stripe Why it matters: It’s easier, safer, and gives you more control over your billing.
✉️ Smarter Email Collection for Agent Handoff
- When someone asks for human help, they now see a real email input field
- Built-in email validation helps avoid typos
Why this is helpful: People get connected to your team faster, with fewer errors in the way.
🌐 Web Chat Just Got a Cleanup
- Header text color is now customizable, so it fits your brand better
- The “Restart” button is gone — less clutter, fewer clicks
A new ⋯ menu gives quick access to:
- Start a new chat
- Talk to a human agent
Why this is helpful: It’s easier for users to find what they need — and your chat now feels more polished and on-brand.
🚀 Quidget keeps getting better—stay tuned for more updates!
Log in to your Quidget dashboard and start optimizing your AI chatbot today!