Documentation

Release Notes for October 2024

In October, we focused on developing a new interface that introduces a dashboard for key metrics, post-chat AI analysis, and seamless integrations with Zendesk and Calendly. Our efforts also included refining pages, improving tagging, and optimizing features to enhance usability and streamline workflows, making Quidget even more user-friendly.

What’s New in Quidget

New

  • New Dashboard: Track essential metrics like Total Conversations, AI Resolved %, and Top Locations—all in a single, streamlined view to simplify bot management and analysis.

  • Integrations with Zendesk and Calendly: Use Zendesk for seamless ticket management, while Calendly integration simplifies scheduling within bot conversations.

  • Share Page Redesign & Test & Install: Our redesigned page makes it easy to preview and test Web Chat before publishing, enhancing your bot deployment experience.

Technical Updates

  • Optimized system performance, improved services connection, and refactored multiple interface pages for streamlined workflows.
  • Enhanced Web Chat’s end-chat functionality, allowing convenient conversation resets for user continuity.

These upgrades give you more control, insight, and functionality in managing customer interactions. Stay tuned as we continue to enhance Quidget with your feedback in mind!