Documentation

Connecting Zendesk

Here’s a detailed instruction on how to connect Zendesk to Quidget:

  1. Open Zendesk website and log in or create a new account

  2. After authorization/registration, go to the Admin panel from the Zendesk Products menu

  1. Expand the Apps and integrations section, select the APIs subsection, and go to the Zendesk API page

  1. On the Zendesk API page, agree to the terms of use and the Application Developer and API License Agreement, and click the “Get started” button

  1. In the Settings tab, turn the switch to Enabled and click the “Add API token” button

  1. After your previous steps, an API token will be created.
    Please note that you have only one opportunity to copy it, so be sure to save your API token!
    After successfully copying and saving the token, click the “Save” button.

  1. Go to the Zendesk integration settings in the Quidget interface and click the “Connect” button

  1. In the dialog box that opens, fill in the following information:

    • Account email - the email address of your Zendesk account
    • Token - the API token that was generated in the previous steps
    • Subdomain - take it from the link https://{subdomain}.zendesk.com of your account

    After filling in all the data, click on the “Connect” button.
    Then go to the Credentials tab and click the “Set” button in the Webhook URL field!

  1. After connecting the Zendesk integration, if necessary, you can verify the entered data in the Credentials tab and save the changes